Modelling & Incident Management

In the initial stages of an incident, Crisis Management teams are faced with a near impossible task of understanding the type of incident that is taking place, pulling together information on assets and processes affected by the incident and taking decisions that will affect the overall outcome of the incident and the organization’s standing when it is over.

The Factonomy BCM Modelling & Incident Management module provides a simple interface that links to the centralized information store and allows permitted users immediate access to a “What If” interface where they can view the relationships between business processes and assets ranging from critical staff, through IT systems and including external elements such as vendors or critical supply chains.

The communication capabilities within the module allow for quick access to call tree information at any level within the organizational hierarchies, and when integrated with Emergency Response Systems (EMS), it is possible to immediately invoke the required communications.

Event escalation allows for local managers to initially create an incident scope which can later be escalated to a regional or global level, as the scale of impact becomes fully understood.  A full audit trail is maintained throughout the incident allowing managers to review actions already instructed and see the progress towards completion.

The audit trail of an event records all major activities from the initial incident creation through to  resolution and provides for the capture and analysis of the data after the event.

In the event of a crisis, management teams can use the tool to:

• Record events and activities as they happen;
• Access BCM data across the organization;
• Produce ad-hoc dashboard and dependency maps;
• Escalate incidents to higher levels of authority with a full audit trail;
• Assign new or pre-defined activities to response team members;
• Remain focused on regulatory requirements that may be easily overlooked.

Graphical dependency Modelling & Navigation

The modelling features of this module can be used independently of a real event either in security briefings or during other planning events. The graphical model interface answers “what if?” questions and is a powerful tool for exploring weakness in an organization long before any crisis occurs.

The graphical navigation and reporting tools used by Factonomy BCM make understanding complex interdependencies as simple as clicking the mouse whilst the drill down ability makes all of the deep level data immediately available within the same interface.

Benefits Include:-

• Full graphical navigation of the entire BCM database using simple browser based graphical representation;
• Quickly build details of assets impacted and automatically determine the dependency tree;
• Immediate access to all plan documentation;
• Maintain regulatory compliance throughout the incident;
• Assign staff to incident roles;
• Instant access to first response documents including hazard sheets;
• Invoke and monitor pre-defined recovery activities;
• Integration with the Factonomy BCM mobile solution;
• Integration with third party emergency communication systems;
• Invocation of call trees;
• Can be used by non-expert users to “explore” an organization across any dimension;
• Reduces the time required for a crisis management team to gather information about impact and dependency.